Privacy Policy

01Information we collect

To verify your identity and process tips securely, ShuQranPay collects information directly from you and from trusted partners we work with.

• Identity information — your name, date of birth, national ID or passport details, and photo, collected during eKYC verification with Smart Engines.
• Financial information — bank account or IBAN details used for Fawran instant payouts through QIB.
• Transaction data — tip amounts, timestamps, QR code scans, and goal-tracking activity.
• Device and usage data — app version, device type, and general usage patterns to keep the service reliable.

02How we use your information

We use your information only for purposes tied to running ShuQranPay safely and in line with Qatar Central Bank requirements.

• Verifying your identity before issuing your QR code.
• Processing and settling tips through QIB Fawran.
• Detecting and preventing fraud, using our RS256 dynamic QR security layer.
• Sending you transaction confirmations and account updates.
• Meeting our regulatory and anti-money-laundering obligations.

03Sharing and disclosure

ShuQranPay does not sell your personal data. Information is shared only where it's necessary to operate the service or where the law requires it.

04Data security

Every QR code on ShuQranPay is signed and verified using RS256 dynamic QR security, and financial data is encrypted in transit and at rest. Access to personal data is limited to staff who need it to operate the service, and identity documents are handled under the same standards required of QCB-regulated entities.

05Data retention

We keep your account and transaction records for as long as your account is active, and afterward for the period required under Qatar's financial recordkeeping regulations. You can request deletion of non-essential data at any time; identity and transaction records tied to regulatory obligations are retained until those obligations expire.

06Your rights

You can ask us to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate or outdated information.
• Delete data that isn't required for regulatory or financial recordkeeping.
• Withdraw consent for optional communications at any time.

To exercise any of these rights, reach out through the contact details below.

07Cookies and tracking

Our website and app use essential cookies and similar technologies to keep you signed in, remember your language preference (Arabic or English), and understand basic usage patterns so we can improve the product. We don't use tracking for third-party advertising.

08Children's privacy

ShuQranPay is intended for workers and tippers who meet the minimum working age under Qatari law. We don't knowingly collect personal data from children, and accounts require successful eKYC identity verification before use.

09Changes to this policy

We may update this policy as our services, partners, or regulatory obligations change. If we make material changes, we'll notify you in the app or by email before they take effect.

10Contact us